If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

Our STANDSO shoes are true to size and for the products that are NOT available in half sizes, we recommend going down to a half size.

You’re only able to cancel your order if the cancellation icon shows on your order information page.
If you don’t see the cancellation icon, it’s because either you tried to cancel 30 minutes after your purchase, or the order has been shipped.

Please contact us at (888) 969-2526 for more information.

You’ll receive an order confirmation email and from that email, you will have access to tracking information, or you can access your tracking information . It can take about 1-2 business days for the courier to update tracking information.

If there is any problem with accessing your email or tracking information, please give us a call at (888) 969-2526.

The hours of operation are Monday-Friday from 9 am-5 pm PST, and we will not be available on weekends.

You will be able to change the shipping address if the order has NOT been shipped yet. If you need to make any changes to an item(s) color, size, or quantity, you will need to change it ASAP therwise you will need to return the order and must meet the return requirements.

If the size that you selected is out of stock, add that selected product to the cart and click on the “notify me” tab. Once we restock, we will then send you an email or text message to notify item(s) are back in stock.

Please refer to our STANDSO contact us page here and fill in the blanks as we will respond to your questions via email, or you may give us a call at (888) 969-2526.

All expedited orders placed before 10AM PST will go out the same way. Some orders placed after this time may still make it out same-day but it's not guaranteed. Orders placed after 10AM PST will ship out the following day, so "overnight" would take an additional day to deliver.

Please note, that expedited shipping methods do not deliver over the weekends. Because rush orders are fulfilled almost immediately, we usually cannot make changes to these orders before they are packed.

To ensure your order arrives in time for the holidays, place your order no later than December 20th at Midnight PST (domestic orders only)

If multiple orders are placed, we are NOT able to combine orders, but if you cancel all your orders within 30 minutes and you can reorder as one order, then we will process your new order.

At this moment we don’t offer student discounts.

At this moment we don’t offer military discounts.

Once you have placed an order, we will send you a confirmation email that states all order details and payment details.

No, we do NOT charge a fee for any credit/debit transactions.

We sure do!
You can purchase your digital gift card here. The gift cards will be sent via email with instructions and there will be no processing fees. To put it in an easy way, you won’t pay more than what you get.

At this time, we do NOT have physical gift cards available for purchase online.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For information about International shipping click here

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

After placing an order, depending on where you’re located will determine when you will receive your order. If you are within the US, you will receive your order within 3-5 business days. If you’re overseas you are looking at 15 business days to receive your order. Also, you have to consider the courier’s timing on whether they get it to you sooner rather than later. For more information, please contact us at (888) 969-2526 or send us an inquiry regarding your concern here.

Most orders ship in 1-2 business days.

During the holidays between Thanksgiving and Christmas days, it can take additional days depending on the courier.

Orders placed over the weekend ship Monday morning. You may receive a tracking link when the order is packaged over the weekend, but transit won't begin until Monday.

Most of our orders are shipped from Gardena, CA, U.S.A.

All orders ship via FedEx, USPS, UPS, & DHL

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Merchandise must NOT be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging.

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.

Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase).

For more details, please check our return policy.

We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help!

Please refer to the link here.

Please allow 6-12 business days for us to receive your order.

Heads up—it may take up to 10 business days for us to process your return.

Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email.

After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account.

Please note that your refund may only be credited to your original method of payment.

We do accept international returns. You can initiate one by clicking here.

Standard/Expedited/International shipping depending on your location.

We do not have physical stores outside of the US, but we do ship all over the world.

We use FedEx, USPS, UPS, and DHL.

The following countries are always shipped DDP (Delivered Duty Paid), meaning the duties and taxes are already baked into the cost:
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom

For customers shipping to all other countries, paying duties and taxes upfront is optional. If you choose to pay duties and taxes at the time of purchase, we guarantee no surprise fees upon delivery. If you do not pay them at check-out, we cannot predict or guarantee what the local customs office will charge you. Duties and tax rates are calculated by the local Customs Authority. 

If you need to return an item, duties and taxes cannot be refunded by Standso. You may be able to get these refunded by contacting your local customs office; however, we're not able to guarantee this.

For more information from our international shipping partner, click here.

The pricing on our website is presented in USD. If you live abroad, the website should detect a different currency to display based on your IP address.

If you're shopping while traveling abroad, you can select a different currency by clicking on the country name shown at the bottom of the home page.

We do accept international returns. You can initiate one by clicking here.

At this time, we can only offer free returns on domestic orders. We do provide a subsidized shipping label for international returns at a lower cost than you would get from your local carrier.

Unfortunately, we do NOT offer a warranty on any of our products.

If you sign up to become a member, you will be notified of promotions, discounts, new products, and many more via text message/email. For more information, please contact us at (888) 969-2526.

1) Head over to your account settings.
2) Then you will click on “Account Details”.
3) On your password section, there will be an “Edit” button on the right side, click it.
4) Now you’re able to change the password.

Please refer to this link here, you will have access to the latest news and updates.